1. PAYMENT TERMS

 

1.1 All invoices issued by Tissue World Paper Products CC (“Tissue World”) are payable strictly according to the payment terms and due date stated on the relevant invoice, quotation, or customer account agreement.

 

1.2 Payment must be made in full, without deduction, set-off, counterclaim, or withholding, unless otherwise agreed to in writing by Tissue World.

 

1.3 A customer may not withhold payment of an undisputed portion of an invoice because another portion of the invoice is disputed.

 

2. LATE PAYMENT AND DEFAULT

 

2.1 Should a customer fail to make payment by the agreed due date, the customer will be regarded as being in default without the need for further notice, subject to applicable law.

 

2.2 Tissue World reserves the right to suspend further deliveries, place the customer’s account on hold, withdraw any credit facilities, and/or require payment in advance for future orders.

 

2.3 Tissue World reserves the right to recover all reasonable costs incurred as a result of the customer’s default, including collection costs and legal costs to the extent permitted by law.

 

2.4 Interest may be charged on overdue amounts at the maximum rate permitted by applicable law, or at the rate agreed upon in writing between the parties.

 

3. LEGAL PROCEEDINGS AND JURISDICTION

 

3.1 In the event of a payment default or other breach of these Terms & Conditions, Tissue World reserves the right to institute legal proceedings against the customer for recovery of any amounts owing.

 

3.2 The parties agree, to the extent legally permissible, that the Randfontein Magistrates’ Court shall have jurisdiction in respect of disputes arising from or relating to the sale of goods, invoices, payment obligations, or these Terms & Conditions.

 

3.3 Nothing in this clause prevents Tissue World from instituting proceedings in any other court having jurisdiction where permitted by law.

 

4. OWNERSHIP OF GOODS

 

4.1 All goods supplied by Tissue World remain the property of Tissue World until the purchase price relating to those goods has been paid in full.

 

4.2 Risk in the goods shall pass to the customer upon delivery, collection, or acceptance of the goods, as applicable, notwithstanding that ownership remains with Tissue World until full payment.

 

5. INSPECTION OF GOODS UPON DELIVERY

 

5.1 The customer is responsible for inspecting the goods upon delivery or collection.

 

5.2 Any visible shortage, incorrect goods, visible damage, or discrepancy should be recorded on the delivery documentation and reported to Tissue World as soon as reasonably possible.

 

5.3 A customer’s signature or electronic confirmation of delivery may be regarded as confirmation that the goods were received, subject to any exceptions or discrepancies recorded at the time of delivery and subject to the customer’s rights under applicable law.

 

6. DISPUTES, INCORRECT GOODS AND INVOICES

 

6.1 Any dispute relating to an invoice, including incorrect quantities, pricing, product descriptions, duplicate charges, or other invoice discrepancies, must be reported to Tissue World within 7 calendar days of receipt of the invoice.

 

6.2 Any claim relating to incorrect goods, shortages, damaged stock, or goods that do not correspond with the order must be reported within 7 calendar days of delivery.

 

6.3 Claims must, where reasonably possible, include the relevant invoice number, delivery note number, product details, quantity affected, photographs of damaged goods where applicable, and a description of the problem.

 

6.4 Failure to report a discrepancy within the applicable period may affect Tissue World’s ability to investigate or verify the claim, but shall not exclude any rights or remedies that cannot lawfully be excluded.

 

7. DAMAGED GOODS

 

7.1 Where goods are delivered in visibly damaged condition, the customer should notify the driver or delivery representative immediately and record the damage on the delivery documentation where possible.

 

7.2 Where damage is discovered after delivery, the customer must notify Tissue World within the applicable dispute period and provide reasonable supporting evidence, including photographs where appropriate.

 

7.3 Tissue World will investigate legitimate claims and, where appropriate, may repair, replace, credit, or otherwise resolve the matter in accordance with applicable law and the circumstances of the claim.

 

8. RETURNS

 

8.1  Custom-made, specially ordered, opened, used, or otherwise non-resalable goods may be subject to additional conditions, where permitted by law.

 

9. ORDERS AND DELIVERY

 

9.1 Orders are subject to product availability and confirmation by Tissue World.

 

9.2 Delivery dates provided by Tissue World are estimates unless expressly agreed otherwise in writing.

 

9.3 Tissue World shall not be responsible for delays caused by circumstances beyond its reasonable control.

 

10. CASH PAYMENTS

 

10.1.Cash Payments and Reporting of Amount Paid

Where a customer elects to make payment in cash, it is the customer’s sole responsibility to ensure that the full amount due is paid. The customer must also immediately report and confirm the exact amount of cash paid to the authorised Tissue World Paper Products representative, delivery driver, or any other person receiving the payment, either by text message, telephone call, or in writing. Tissue World Paper Products shall not be responsible for any dispute regarding the amount of cash allegedly paid where the customer has failed to report or confirm the amount as required above.

 

11. PRICING

 

11.1 Prices are those stated on the applicable quotation, order confirmation, or invoice.

 

11.2 Any quotation is subject to the validity period stated on the quotation and may be withdrawn or amended thereafter.

 

12. CUSTOMER RESPONSIBILITY

 

12.1 The customer is responsible for providing accurate billing, delivery, contact, and order information.

 

12.2 Tissue World shall not be responsible for delays or additional costs resulting from incorrect information supplied by the customer.

 

13. LIMITATION OF LIABILITY

 

13.1 Nothing in these Terms & Conditions is intended to exclude or limit any liability or customer right that cannot lawfully be excluded or limited under applicable South African law.

 

13.2 Subject to applicable law, Tissue World’s liability in respect of defective, incorrect, or damaged goods shall be limited to the remedies available under these Terms & Conditions and applicable law.

 

14. FORCE MAJEURE

 

14.1 Tissue World shall not be liable for failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to natural disasters, fire, industrial action, transport disruptions, shortages of raw materials, governmental restrictions, or other unforeseen events.

 

15. GENERAL

 

15.1 These Terms & Conditions, together with the applicable quotation, order confirmation, invoice, and any written agreement between Tissue World and the customer, constitute the basis upon which goods are supplied.

 

15.2 Any amendment to these Terms & Conditions must be agreed to in writing by Tissue World.

 

15.3 If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall continue to the extent permitted by law.

 

16. ACCEPTANCE

 

16.1 By placing an order with Tissue World Paper Products CC, accepting delivery of goods, or making use of a credit facility, the customer acknowledges that they have read and accepted these Terms & Conditions, subject always to any mandatory rights and protections provided by applicable law.

 

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TISSUE WORLD PAPER PRODUCTS CC

 

Terms & Conditions apply to all sales unless otherwise agreed in writing.

 

Payment terms: As stated on the applicable invoice or account agreement

Invoice dispute period: 7 calendar days

Goods dispute/damage period: 7 calendar days from delivery

Jurisdiction: Randfontein Magistrates’ Court, subject to applicable law